Development and roll out of an Operating Model for the operations department of a utilities provider in the Netherlands. Challenges included:

• A large backlog of projects, yearly fed with more projects from Asset Management
• Inability to have real world insight into current status of the projects
• Inability to plan on an tactical and strategic level enabling a controlled backlog
• Inefficient way of working regarding the setup and executing projects

During the project our team was able to:

• Get up to date insights into all ongoing projects
• Setup a new operating model allowing an efficient planning using operational, tactical and strategic processes
• Improve the efficiency in planning and executing projects by standardizing approaches and using automation for swift execution